Traditional CRM can't keep up
Accelerate your business growth with Dynamics 365-the next generation of CRM applications.
DYNAMICS 365 CUSTOMER ENGAGEMENT
Microsoft Dynamics 365 Customer Engagement helps you drive consistent and measurable improvement in everyday business processes. Gain the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance sales, marketing, and customer service processes — along with native Microsoft Office Outlook integration — Microsoft Dynamics 365 Customer Engagement delivers a fast, flexible, and affordable solution.
Microsoft's Dynamics 365 Customer Engagement enables you to put your customers first and deliver a seamless DIGITAL experience - through every single part of their journey with you.
Building deep, sustainable, customer relationships has never been more important than it is right now. In fact, It has become the top priority for companies who understand that to complete in today’s multi-channel, digitally connected, world, it's no longer just about products and pricing - it's about transforming the client experience from the first touch to the last. Few offerings in today's market can truly support and fuel that change: Microsoft Dynamics 365 Customer Engagement is a leader that can!
Customer service, engagement, and experience are today's strategic advantages. Dynamics 365 Customer Engagement breaks down barriers in the customer journey and empowers you to serve your customer how, when and where they need you.
Connect the entire customer experience with Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement has taken everything you may know about Dynamics CRM to a whole new level of flexibility, Integration, automation, and insight. Instead of buying static software you have to maintain, you have the freedom to architecht an end-to-end solution on a unified cloud platform with the core functionality and intelligent applications you need. Everything is designed to work seamlessly together, with maintenance included, at an affordable monthly price.
Make smarter decisions. Take actions that drive your business
Win more deals
Find and build stronger relationships. Improve productivity and performance. Get a single view of customers.
Learn more about SalesAria Consulting focuses on Dynamics 365 providing insights and expertise to build and support CRM solutions that increase productivity and accelerate digital transformation.
Increase Productivity
Are you wasting time through duplicated effort and disconnected apps?
Empower teams to work smarter using connected apps and familiar Office 365 tools.
Engage Customers
Would you like to improve the quality and consistency of your service?
Centralise data and develop connected processes that will delight customers and earn trust.
Protect Data
Worried about safeguarding data to ensure robust security and maintain privacy?
Industry leading security features will protect your data in the cloud and simplify user management.
Microsoft Dynamics 365 Customer Engagement Guide
Find out how Dynamics 365 will help you transform productivity, engage your customers and grow your business.
Dynamics 365
Sales
Customer Service
Project Service
Marketing
Talent Management
Unified Service Desk
Retail
Social Engagement
Insights
COMMON DATA SERVICE(CDS)
The magic of Power Platform’s data integration is in the Common Data Service (CDS). Long-time Microsoft Dynamics / CRM developers easily recognize the potential of XRM, while users of that application no doubt recognize the seamless way that data kept in one type of Dynamics record has been available, referenceable, and usable throughout the application. CDS represents the long-awaited next generation of that capability enabling applications that extend far beyond the traditional Customer Relationship
Management (CRM) functions.
Newcomer or seasoned pro, the upshot here is that all data generated by all applications built on the platform resides in CDS. That means that data associated with an application built to track (say) training qualifications for employees at a federal government agency can be seamlessly shared that agency’s application built for (say) asset management, allowing one’s qualification on a vehicle to determine which vehicles he may check out, or one’s job position to drive which gear she is issued. An application built to collect airline passenger feedback on one flight can propagate data to a separate mobile app that gives flight attendants the insight they need to personalize each passenger’s experience. Delayed in first class last week? Have a glass of wine on the house while traveling coach this week. And thanks for choosing our airline… we’re glad you’re up here with us.
This integration of data on the platform happens natively, with no custom components required, and is controlled to a granular application, user, and field level through a suite of proven, native security controls.
POWER PLATFORM
While COTS and high-cost / high control custom developed applications have a place in an enterprise, bothare being eclipsed by a modern, best-of-both-worlds approach known as Application Platform as a Service(aPaaS). aPaaS is a modern, cloud-based construct that allows organizations to:
Build applications iteratively
Provision app software instantly
Scale apps on-demand
Integrate with other services
Microsoft has developed this aPaaS concept as the Microsoft Power Platform, an end-to-end business application platform that includes the Common Data Service, PowerApps, Power BI, and Flow technologies, and now underpins the Dynamics 365 applications (formerly called “CRM”) that many organizations already know. Together, these technologies fulfill the promises of aPaaS, enabling business and technology partners to:
Only Microsoft has all the pieces to deliver an intelligent business cloud
Trust Aria Consulting & Stratos Cloud Alliance With Your Dynamics 365 Customer Engagement Project
CRM Expertise - CRM is a key focus for us. We have implemented and supported Microsoft Dynamics for more than 10 years and we are 100% focused on delivering Dynamics solutions that WORK!
Straightforward Communication - Our clients often describe us having a flexible, down to earth approach and delivering a friendly service based on a clear understanding of their business
We know the Cloud - Aria Consulting was an early cloud adopter and, together with Stratos Cloud Alliance, we hold Microsoft's highest partner accreditation
Proven Methodology - choose one of our implementation packages to fit your requirements, timeline and budget. Each reflect our rapid, LEAN-iterative deployment process that delivers early success
Living our Values - At the heart of our culture sit our core values of Clear, Practical, Solutions in Action and Putting Clients First. Our commitment to living these values is central is to the way we behave with our clients and each other
